Anonymized implementations across Brazilian mid-market companies — retail, finance, healthcare, industrial, services. What changed in 90 days: ROI, operational metrics, architecture designed and LGPD compliance.
Challenge: Customer service assistant handling 17k SKUs changing prices daily. Monthly fine-tuning of Llama 70B was expensive and the agent still quoted last month's prices.
Challenge: Accounting team spending days consolidating NPS, engagement, and financial data spreadsheets to generate reports for the board.
Challenge: High acquisition cost, SDRs spending 60% of their time finding data instead of talking to leads. Email outbound with 20% open rate.
Challenge: 70% of tickets were repetitive questions (order status, returns, invoices). Human team spending 4h+ in queue, CSAT below 70 and costs scaling linearly with volume.
Challenge: Health plan operator wanted to automate scheduling and FAQs over WhatsApp, but legal blocked it due to PII exposure and regulator required full traceability of all automated decisions.
Challenge: Internal pricing system with 47k lines of undocumented Python, only senior dev retired. Intermittent production bug and no one understood the complete data flow.