−70%
L1 Tickets
Repetitive work is gone
Your human team only handles what truly requires strategy and empathy. Everything else is solved by the agent in seconds.
With MyDatAgent's AI Ecosystem, you don't deploy a dumb chatbot that says "is there anything else I can help with?". You deploy an Autonomous Agent with access to CRM, ERP, billing, and ticketing via MCP — that reads customer history, resolves complex tickets, and escalates only what truly requires a human.
Results achieved by companies that replaced reactive support with proactive agents with system access via MCP.
Your human team only handles what truly requires strategy and empathy. Everything else is solved by the agent in seconds.
The customer asks and the agent already queries the CRM and database in real time to start resolution. No "hold please".
AI speed and precision eliminate frustration from "I've escalated your issue". Resolution on first contact.
Traditional chatbots are frustrating decision trees. Our Customer Service Agent is powered by LangChain + RAG + Guardrails — and has real access to your systems.
The agent doesn't just chat — it acts. Queries orders in Shopify, accesses invoices in ERP, updates tickets in Jira or Zendesk, sends messages via Twilio. All within policies.
Using RAG over your knowledge base (Notion, Confluence, internal docs), the agent delivers precise answers. If it doesn't know, it says so — zero hallucination with Aporia + Guardrails AI.
The agent detects when the customer is upset or when the issue requires human intervention (sentiment, complexity, amount) and transfers the conversation with full context summarized to the agent.
WhatsApp Business, Telegram, embedded Web Chat, Slack or Microsoft Teams for internal use. Same agent, all channels, no breaks, no shifts, no queues.
Average time for a resolutive response — not automated — on a typical billing ticket.
Real comparison between 100% human operation and operation with MyDatAgent.
Real anonymized case: customer spots duplicate charge on WhatsApp and doesn't talk to anyone until they sleep soundly.
3am, message about duplicate charge. Zero queue — agent responds immediately.
SSO validates identity. Agent queries CRM, billing, and ERP via MCP and locates duplicate charge INV-2026-04827.
Amount below policy cap ($1,000). Agent requests refund automatically and updates ticket in Zendesk.
Confirmation message, refund timeline, ticket closed. Customer sleeps happy. No human intervention needed.
AI implementation failures in support aren't about technology — they're about data orchestration. If the AI doesn't have access to your ERP or customer history, it'll fail.
MDA Consulting maps your data sources (CRM, ERP, billing, ticketing), integrates the right MCPs, configures auto-resolution policies, and trains the agent in your brand voice. We guarantee your human team transitions to high-value work — without losing support excellence.